We guarantee professional and personal support services in English throughout the year. We provide fast, competent and comprehensive support services to all of our customers.

Global support services:

You can reach our Support Team 24/7 via support(at) or via phone + 45 7060 5530. Normal opening hours are:

  • Monday to Friday 07.00 - 18.00 CET

Outside normal opening hours, support services only apply to customers with a valid PPS username.

US/Canadian customers:

Customers from US/Canada who have purchased PPS through The Weather Company and with a PPS username containing the 'WSI' prefix, please go to The Weather Company's support website here.